Benson Building & Construction Pty Ltd (ABN 55 608 209 141) respects your privacy and is committed to protecting the personal information we collect and hold. This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit our website or interact with us.
Benson Building & Construction Pty Ltd is a residential and commercial building and construction business based in Wetherill Park, servicing Sydney, New South Wales. Our services include custom homes, granny flats, extensions and renovations, bathroom renovations, commercial fit-outs, NDIS home modifications and strata remedial works. You can contact us using the details in Section 17.
This Privacy Policy has been prepared with regard to the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
Many small businesses (generally those with an annual turnover of $3 million or less) are exempt from the Privacy Act. Where that exemption applies to us, we have nonetheless chosen to handle personal information in line with the Australian Privacy Principles as a matter of good practice. A small number of activities remove the small-business exemption regardless of turnover — for example, trading in personal information for a benefit, or providing health-related services. If any of these apply to Benson Building & Construction Pty Ltd, this policy applies to us as a legal requirement rather than a voluntary standard.
We may also collect technical information when you visit our website, such as your IP address, browser type, device information, operating system, referring website, pages visited and how you interact with our website.
Where practicable, you may interact with us anonymously or using a pseudonym. However, in some circumstances we may not be able to provide a quote, respond to an enquiry, or deliver services unless you provide the information we require.
We may also collect information automatically through cookies and analytics tools (see our Cookie Policy), and through the software and service providers we use to run our business (for example, website hosting, job-management or booking software, and payment or invoicing providers).
In some circumstances, we may receive personal information from third parties where permitted by law (for example, a referral from another tradesperson, a strata manager or a property manager acting on your behalf).
With your consent, we may photograph completed work (including before-and-after images) and use these, along with any reviews or testimonials you provide, on our website, social media and marketing materials. We will avoid including identifying details such as your address or other personal information in these images or posts unless you have separately agreed to this. You can withdraw consent for future use of your photo, review or testimonial at any time by contacting us — we will remove it from future use as soon as reasonably practicable, noting that copies already shared or cached elsewhere (such as social media platforms or search engine caches) may not be immediately removable.
We take reasonable steps to ensure that third parties handling personal information on our behalf manage that information appropriately.
Some of the third-party service providers we use may be located outside Australia, or may store or process information outside Australia — commonly the United States, where many hosting, CRM and analytics providers operate. Where relevant, we take reasonable steps to ensure overseas handling of personal information is consistent with the privacy standards described in this policy.
Our website may use cookies and similar technologies to enable functionality, remember preferences, understand website traffic and support marketing activities, including through third-party analytics services such as Google Analytics. Full details are set out in our Cookie Policy. You can control or disable cookies through your browser settings, though this may affect some website functionality.
We may use your personal information to send you information about our services, offers or updates where permitted by law, including the Spam Act 2003 (Cth) for email and SMS marketing, and the Do Not Call Register Act 2006 (Cth) for telemarketing calls. Where required, we will only send marketing communications with your consent. You can opt out at any time by using the unsubscribe option in the communication, or by contacting us using the details in Section 17. We will process your request within a reasonable period.
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. Depending on the nature of the information, security measures may include secure website hosting, access controls, password protection, security monitoring, malware scanning, and limiting access to authorised persons. However, no method of transmission or electronic storage is completely secure, and we cannot guarantee the absolute security of information transmitted to or stored by us.
We retain personal information only for as long as reasonably necessary for the purposes it was collected, to provide our services, maintain business records (including for tax, building and warranty purposes), comply with legal obligations, resolve disputes, or as otherwise required or permitted by law. When personal information is no longer required, we take reasonable steps to securely destroy or de-identify it.
You may request access to, or correction of, personal information we hold about you, free of charge, by contacting us using the details in Section 17. We will respond within a reasonable period. In some circumstances we may be unable to provide access where an exception under applicable law applies, and we will explain the reasons where permitted.
If you believe Benson Building & Construction Pty Ltd has handled your personal information in a way that does not align with this Privacy Policy, you may contact us with details of your concern. We will acknowledge and investigate the complaint and take reasonable steps to resolve it. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au, noting that the Privacy Act may not directly apply to our business given its size (see Section 2).
Our website may contain links to websites operated by third parties, including social media platforms such as Facebook and Instagram. We are not responsible for the privacy practices, content or security of third-party websites, and recommend reviewing their privacy policies before providing personal information.
Our website and services are intended for individuals aged 18 years and older and are not directed towards children. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us.
If we become aware of a data breach involving personal information, we will assess and respond appropriately and, where the Notifiable Data Breaches scheme applies to us, act in accordance with those obligations.
If you have questions about this Privacy Policy, would like to request access to or correction of your personal information, or wish to make a privacy complaint, please contact:
Benson Building & Construction Pty Ltd
Email: info@bensonbuilding.com.au
Phone: 0421 763 251
Address: 6 Blackmore Place, Wetherill Park NSW 2164, Australia
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or applicable privacy laws. Any changes will be published on this page. We recommend checking this page periodically.
